Public Responsibility to Report Substandard Care & Misconduct

March 2023
Researcher: Element Market Research, Inc.

Market research to gauge the extent to which the public believes they should be responsible for reporting substandard care and misconduct of healthcare providers.

Authors

Executive Summary

HRRI asked Element to conduct research to gauge the extent to which the public believe they are responsible for reporting substandard care and misconduct of healthcare practitioners.

Objectives

• Gauge the extent to which the public believes they are or should be responsible for reporting substandard care and misconduct of practitioners.

• Determine how familiar the public is with how they would report offenses if they wanted to.

• Identify current barriers to reporting substandard care and misconduct of practitioners among the public.

• Determine the extent to which patients and caregivers who have recently experienced substandard care and / or misconduct reported it.

Methodology

• Online survey consisted of 36 questions with a mix of closed and open-ended questions. To quality respondents had to:

  • Be U.S. residents.

  • Have seen one or more of the healthcare and counseling provider types as either a patient and/or an involved caregiver within the last two years: Dentist, Nurse or Nurse Practitioner, Occupational Therapist, Pharmacist, Psychologist, Physical Therapist, Physician, Physician Assistant, or Social Worker.

• 1,018 surveys completed between April 15 and May 1, 2024.

  • First 700 respondents comprise a representative group of U.S. adults, of which 92 had a reportable issue (13%).

  • Booster sample collected an additional 231 respondents who had a reportable issue; reportable issue data in this report is based on the combined total of those groups (n=323).

Additional Resources

Public Perception of Regulation

Practitioner Duty To Report Substandard Care And Misconduct

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Behavior and Discipline, Public Perception