Public Perception of Regulation

March 2023
Researcher: Element Market Research, Inc.

Market research to gauge the public’s perception and awareness of healthcare-affiliated state regulatory boards, what services they provide, and the roles they play.

Authors

Executive Summary

HRRI is interested in understanding the extent to which consumers are aware of healthcare-affiliated state regulatory boards, what services they provide, and the roles they play.

Objectives

• Gauge familiarity with and understanding of the roles of healthcare-affiliated and state licensing boards.

• Determine the percentages of patients and caregivers who have experienced a reportable “issue” with one of eight healthcare and counseling staff persons within the last two years.

• Among those who experienced an issue, determine the proportion who reported it, to whom, and how.

• Assess interest in the concept of a new website that would be created to make reporting easier and provide more confidence to consumers that the issue was being taken care of and handled appropriately.

Methodology

• Online survey consisted of 32 questions with a mix of closed and open-ended questions.

• To quality respondents had to:

  • Be U.S. residents ages 18 or older

  • Have seen one or more of eight healthcare and counseling provider types as either a patient and/or an involved caregiver within the last two years: Dentist, Nurse, Occupational Therapist, Pharmacist, Psychologist, Physical therapist, Physician, or Social worker.

• 1,000 surveys completed.

  • First 750 respondents comprise a representative group of U.S. adults, of which 50 had a reportable issue (6.7%)

  • Booster sample collected an additional 250 respondents who had a reportable issue; reportable issue data in this report is based on the combined total of those groups (n=300).

Additional Resources

Public Responsibility to Report Substandard Care & Misconduct

Practitioner Duty To Report Substandard Care And Misconduct

Public Perception of the Value of License Renewal/Recertification

Practitioner Perception of the Value of License Renewal/Recertification

Regulator Perception of the Value of License Renewal/Recertification

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